What Not to Say When a Friend Opens Up
Launch library · evergreen read
When a friend shares something difficult, certain responses can unintentionally close the conversation down. Comparing their situation to someone else's, rushing to reassure them it could be worse, or immediately offering a fix can all leave a person feeling unheard rather than supported. This is not about having a solution ready, only about being present.
Instead, simple acknowledgement tends to land better. Saying that you are glad they told you, and that you are there to listen, keeps the focus on them rather than on your own discomfort. It is fine not to have a perfect response, as long as you stay engaged.
If what they share sounds like it needs professional support, you can gently mention it together. The Suicide Call Back Service is available on 1300 659 467, and Lifeline can be reached at any hour on 13 11 14. Plenty of people have found that starting small made the whole process feel more manageable.