How to Choose Which Service to Call First
Launch library · evergreen read
With several support services available, deciding where to start can feel like its own small obstacle. A simple guide can help: for immediate danger, call 000; for general crisis support, Lifeline; for ongoing suicide related support, the Suicide Call Back Service. Many people wish they had started this conversation sooner, once they finally did.
Age and identity specific services can also guide the choice: Kids Helpline for young people, MensLine Australia for men, QLife for LGBTIQ+ people, and 13YARN for Aboriginal and Torres Strait Islander callers. There is no wrong door, since services can also redirect you if needed.
If you are unsure, Lifeline on 13 11 14 is a reliable starting point at any hour, and can help point you toward further support if needed. This matters even when there is no immediate or visible change to point to. It is worth trusting that small, consistent effort compounds over time.