Understanding Online Chat Based Support
Launch library · evergreen read
Online chat support works much like a phone call, but conducted through typed messages with a trained counsellor, offering a slightly different, and for some people more comfortable, way of reaching out. Every small effort in this direction is worth acknowledging, even quietly to yourself. This does not need to be complicated to be genuinely helpful.
These services maintain the same confidentiality and professional standards as phone based support, while offering the added benefit of being able to think through and revise what you want to say before sending it. This kind of support tends to matter most precisely when it feels hardest to offer.
Lifeline and the Suicide Call Back Service both offer online options alongside their phone lines on 13 11 14 and 1300 659 467 respectively. No one needs to manage a difficult situation alone, even when it feels that way. It is entirely normal for this to take more than one attempt.